Refund Policy
Refund Policy
Effective Date: 07 April 2026
At UrjaX Global, we strive to ensure complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed.
1. Refund Eligibility
Refunds are applicable under the following conditions:
The product received is damaged, defective, or incorrect
A valid return request has been approved by our team
The product is returned in unused and original condition
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
Product has been used, opened, or tampered with
Return request is raised after 48 hours of delivery
Incorrect or incomplete return information is provided
3. Refund Process
Once your return request is approved, you will receive instructions for returning the product
After receiving the returned product, our team will inspect it
Upon successful verification, the refund will be initiated
4. Refund Timeline
Refunds are processed within 5–7 business days after approval
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider
5. Mode of Refund
Refunds will be credited to the original payment method used at the time of purchase
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer
6. Shipping Charges
Shipping charges are non-refundable, unless the return is due to a damaged, defective, or incorrect product
Any applicable return shipping cost may be deducted from the refund amount
7. Cancellation Refunds
If an order is canceled before shipment, a full refund will be issued
No refunds will be provided once the order has been dispatched
8. Changes to Refund Policy
UrjaX Global reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page.
9. Contact Us
For any refund-related queries, please contact us:
Company Name: UrjaX Global
Address: Ashiyana Angan, Shahpura, Bhopal, M.P - 462039
Phone: +91 9860447453
Email: samirasayed1983@gmail.com
Website: http://urjaxwellness.com/
